Agent Resources

Welcome agents

We are committed to helping you succeed. Contracted agents can access sales, marketing, training and tools to help enroll new CareOregon Advantage Plus members.

The resources below are for the 2019 and 2020 plan year.

Click on a heading to expand its contents, then choose your plan year.

• Pre-enrollment material

  2019 Plan Year

  • COA Plus Anti-discrimination/translation services flier
  • 2019 COA Plus Value-added flier
  • 2019 COA Plus Welcome Letter
  • 2019 COA Plus Benefit Highlights flier
  • 2019 COA Plus Summary of Benefits
  • 2019 COA Plus Pre-enrollment Checklist
  • 2019 COA Plus Enrollment Instructions
  • 2019 COA Plus Scope of Appointment Form
  • 2019 COA Plus Enrollment Form
  • 2019 Plan Star Ratings 

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  2020 Plan Year

  • 2020 COA Plus Welcome Letter
  • 2020 COA Plus Benefit Highlights flier
  • 2020 COA Plus Summary of Benefits
  • 2020 COA Plus Pre-enrollment Checklist
  • 2020 COA Plus Enrollment Instructions
  • 2020 COA Plus Scope of Appointment Form
  • 2020 COA Plus Enrollment Form
  • 2020 Plan Star Ratings

• Directories, drug list and EOC

  2019 Plan Year

  • 2019 COA Plus Evidence of Coverage
  • 2019 COA Plus Drug List (Formulary)
  • 2019 COA Plus Pharmacy Directory
  • 2019 COA Plus Provider Directory

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  2020 Plan Year

  • 2020 COA Plus Evidence of Coverage
  • 2020 COA Plus Drug List (Formulary)
  • 2020 COA Plus Pharmacy Directory
  • 2020 COA Plus Provider Directory

• Release of Information form

  • Release of Information form - English
  • Release of Information form - Spanish

• Over-the-counter (OTC) FAQs

  2019 Plan Year

  • 2019 OTC FAQ - ENGLISH
  • 2019 OTC FAQ - SPANISH
  • 2019 OTC FAQ - RUSSIAN
  • 2019 OTC FAQ - CHINESE
  • 2019 OTC FAQ - VIETNAMESE

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  2020 Plan Year

  • 2020 OTC FAQ - ENGLISH
  • 2020 OTC FAQ - SPANISH
  • 2020 OTC FAQ - RUSSIAN
  • 2020 OTC FAQ - CHINESE
  • 2020 OTC FAQ - VIETNAMESE

• Vision benefits

  2019 Plan Year

  • 2019 COA Plus Vision Benefits - English
  • 2019 COA Plus Vision Benefits - Chinese
  • 2019 COA Plus Vision Benefits - Russian
  • 2019 COA Plus Vision Benefits - Spanish
  • 2019 COA Plus Vision Benefits - Vietnamese

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  2020 Plan Year

  • 2020 COA Plus Vision Benefits - English
  • 2020 COA Plus Vision Benefits - Chinese
  • 2020 COA Plus Vision Benefits - Russian
  • 2020 COA Plus Vision Benefits - Spanish
  • 2020 COA Plus Vision Benefits - Vietnamese

• Benefit highlights

  2019 Plan Year

  • 2019 COA Plus Benefit Highlights flier - ENGLISH
  • 2019 COA Plus Benefit Highlights flier - SPANISH
  • 2019 COA Plus Benefit Highlights flier - RUSSIAN
  • 2019 COA Plus Benefit Highlights flier - CHINESE
  • 2019 COA Plus Benefit Highlights flier - VIETNAMESE

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  2020 Plan Year

  • 2020 COA Plus Benefit Highlights flier - ENGLISH
  • 2020 COA Plus Benefit Highlights flier - SPANISH
  • 2020 COA Plus Benefit Highlights flier - RUSSIAN
  • 2020 COA Plus Benefit Highlights flier - CHINESE
  • 2020 COA Plus Benefit Highlights flier - VIETNAMESE

• Advertising material

  PLEASE NOTE: These advertisements are CMS-approved and cannot be altered beyond the fillable fields.

  2019 Plan Year

  • COA Plus 8x11 Flier - ENGLISH
  • COA Plus 11x14-Event-Poster - ENGLISH
  • COA Plus 11x17-Event-Poster - ENGLISH

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  2020 Plan Year

  • COA Plus 11x17-General-Poster - ENGLISH
  • COA Plus 11x17-Event-Poster - ENGLISH

• Medicare compliance guidance and forms

  2019 Plan Year

  • 2019 CMS Medicare Communications and Marketing Guidelines (MCMG)
  • CMS Sales Event Secret Shopping Tool
  • Sales and Marketing Policies for Agents and Brokers

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  2020 Plan Year

  • 2020 CMS Medicare Communications and Marketing Guidelines (MCMG) Update Memo
  • CMS Sales Event Secret Shopping Tool
  • Sales and Marketing Policies for Agents and Brokers