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Frequently Asked OTC Card Questions - For Members

How do I get an OTC plus Card?

Your card will be mailed to you after you sign up for CareOregon Advantage Plus. We will only send you a new card if you report losing it or if we make a change, like adding a new store option.

Where can I use it?

The OTC plus Card can be used at many pharmacies and retail stores including Rite Aid, Walmart and Walgreens*. To find a full list of participating retailers, go to myotccard.com and log in with your OTC card number. You also can find a list of participating retailers using the OTC Network mobile app. Download the app at Google Play or the iTunes App Store by searching for “OTC Network”.

You can get eligible items delivered to your home at no additional cost through NationsOTC. For more information, look for their flier, which comes in the same envelope as your OTC card.

*Just a reminder that you can buy your CareOregon Advantage prescription medicines at Rite Aid and Walmart. Walgreens can be used for the OTC card, but not prescription drugs.

Can I save the amount from month to month?

Once you become a member, we will send you a card in the mail with money pre-loaded on it. At the beginning of each calendar quarter (January 1, April 1, July 1 and October 1), more money will automatically be added to the same card. Any money left on your card at end of each quarter will expire. It does not carry over to the next quarter. Use the money on the card before the end of each quarter to get the full amount. Go to OTC Benefit Card for more details.)

How do I use it?

When the card comes in the mail, activate it by calling 888-682-2400 or go online to https://www.otcnetwork.com/member. Then, you can go shopping at any participating retailer. Make sure you present your OTC card when you bring your covered items to the checkout counter. Whatever amount you spend on eligible items will be deducted from your card, up to the allowable amount. Any remaining balance will be listed at the bottom of your receipt and can be used up until the next benefit period starts.

The OTC Network mobile app
An app for both Android and iPhone makes using this benefit a whole lot easier. You can check your account balance, scan barcodes at retail locations, search the list of eligible items and more. Download the app at Google Play or the iTunes App Store by searching “OTC Network.”

Home delivery
You can get eligible items delivered to your home at no additional cost through NationsOTC. For more information, look for their flier, which comes in the same envelope as your OTC card.

What is covered?

Your OTC card covers over 90,000 eligible health items and beginning in 2021, eligible healthy foods too. A searchable list of health items that are covered can be found by following these steps: 

 

  • Go to the My OTC Card website.
  • Enter the 19-digit number from the front of your card
  • Once you are inside the member-specific area, click on "Product" in the upper blue bar. This will bring up the Eligible Products searchable list.
  • From the "Retailers" drop down menu on the right, choose the store where you want to search (like Walgreens, Walmart or Rite Aid).

If you haven't registered your OTC card yet, you can do it at the same My OTC Card website.
If you have any questions, or cannot access a computer, please call Customer Service during business hours and we can help you.  

What is not covered?

Non-Eligible Items

Here are some of the items that are not covered with this OTC benefit. Because this list can change periodically, make sure you always check the source at the My OTC Card website.

  • Alternative medicines; botanicals, herbals and neutraceuticals
  • Baby medicines
  • Chapstick / Lip balm
  • Contraceptives
  • Cosmetic products of any kind
  • Cleansers or soaps
  • Convenience items; scales, fans, foot insoles, gloves
  • Dehydration drinks
  • Dry skin moisturizers/lotions
  • Deodorants
  • Dietary supplements
  • Eye and facial makeup preparations
  • Face cream
  • Feminine products
  • Fingernail polish
  • Food products or supplements
  • Grooming devices
  • Hair color / hair products
  • Herbal supplements
  • Lipstick
  • Men’s grooming
  • Mouthwash
  • Perfumes
  • Replacement items; contact lens’ containers
  • Shampoo
  • Teeth whitening products
  • Toiletries of any kind
   Page last updated: October 1, 2020
    H5859_4006_2021_M

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