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Discrimination is Against the Law

CareOregon Advantage complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CareOregon Advantage does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CareOregon Advantage:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact CareOregon Advantage Customer Service

If you believe that CareOregon Advantage has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Grievance Coordinator
315 SW Fifth Avenue
Portland, OR 97204
Toll-free: 1-888-712-3258.
Fax: 503-416-1313. TTY/TDD: 1-800-735-2900 or 7-1-1.
Email: MedicareEnrollmentServices@careoregon.org.

You can file a grievance in person or by mail, fax, or email.
If you need help filing a grievance, Customer Service is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html


Translation Services

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1‐888‐712‐3258 (TTY: 1‐800‐735‐2900).

Vietnamese:  CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1‐888‐712‐3258 (TTY: 1‐800‐735‐2900).

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1‐888‐ 712‐3258 (TTY: 1‐800‐735‐2900).

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные  услуги перевода. Звоните 1‐888‐712‐3258 (телетайп: 1‐800‐735‐2900).

Korean:  주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1‐888‐712‐3258 (TTY: 1‐800‐735‐2900). 번으로 전화해 주십시오

Ukrainian:  УВАГА!  Якщо ви розмовляєте українською мовою, ви можете звернутися до  безкоштовної служби мовної підтримки.  Телефонуйте за номером 1‐888‐712‐3258 (телетайп:  1‐800‐735‐2900).

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。 1‐888‐712‐3258(TTY:1‐800‐735‐2900)まで、お電話にてご連絡ください。

Arabic:
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-3258-712-888 (رقم ھاتف الصم والبكم: 1-2900-735-800.(

Romanian:  ATENȚIE:  Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență  lingvistică, gratuit.  Sunați la 1‐888‐712‐3258 (TTY: 1‐800‐735‐2900).

Cambodian:  របយ័តន៖ េបើសិនជាអនកនិយាយ ភាសាែខមរ, េសវាជំនួយែផនកភាសា េដាយមិនគិតឈនលួ គឺអាចមានសំរាប់បំេរអីនក។ ចូរ ទូរស័ពទ1‐888‐712‐3258 (TTY: 1‐800‐735‐ 2900)។

Oromo:  XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.  Bilbilaa 1‐888‐712‐3258 (TTY: 1‐800‐735‐2900).

German:  ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1‐888‐712‐3258 (TTY: 1‐800‐735‐2900).

Farsi:
توجه: اگر به زبان فارسی گفتگو می کنيد، تسھيالت زبانی بصورت رايگان برای شما فراھم می باشد. .بگيريد تماس 1‐888‐712‐3258 (TTY: 1‐800‐735‐2900) با

French:  ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1‐888‐712‐3258 (ATS: 1‐800‐735‐2900).

Thai: เรียน: ถาค้ ุณพดภาษาไทยค ู ุณสามารถใชบร้ ิการช่วยเหลือทางภาษาไดฟร้ ี โทร 1-888‐712‐3258 (TTY: 1‐800‐735‐2900).

   Page last updated: October 1, 2017   
   H5859_4006_CO_2018 CMS APPROVED  

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