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Need help scheduling your COVID-19 vaccine? Call the COVID Rapid Response Team at 503-488-2818.

CareOregon Advantage: Here for you through COVID-19 and beyond

CareOregon Advantage knows that you, our members, have many questions about COVID-19. We want to help you understand how to take precautions and how to access your benefits during this time. Health care providers are working hard to continue seeing patients, and your health is important to them.

Latest News

COVID-19 home tests available at no cost to you 

Home tests for COVID-19 are now available for people who have: 

  • Symptoms of COVID-19, including fever or chills, cough, shortness of breath, or loss of taste and smell. 
  • Been exposed to someone who has COVID-19.  

These tests let you take your own sample and get results in 10-15 minutes. You can get up to four tests every 30 days. 

You don’t need a prescription for most home COVID-19 tests. Go to a pharmacy in our network, show them your CareOregon Advantage Member ID card, and your home COVID-19 test will be fully covered. (To find a pharmacy in our network, click here.) The following tests are covered at no cost: 

  • BinaxNOW COVID-19 Antigen Self-Test 
  • Ellume COVID-19 Home Test 
  • IntelliSwab COVID-19 Rapid Test
  • QuickVue At-Home OTC COVID-19 Test 

Other tests require a prescription from your provider because they are more expensive (most often because they use special technology). Talk to your provider if you think you need one of these tests, which include: 

  • Lucira Check It COVID-19 Test Kit 
  • myLAB At-Home COVID-19 Test 
  • Pixel COVID-19 Test (At-Home Collection Kit) 

If you have CareOregon Advantage (Medicare) and you also have Medicaid coverage with CareOregon, these tests are covered. If you have Medicare but your Medicaid coverage is with someone else, check with your Medicaid plan.

If you have questions about home COVID-19 tests, please contact Customer Service at 888-712-3258 or TTY 711. 

If you test positive, stay home for at least 10 days and try to stay in a separate room from anyone you live with. Call your provider and tell them about your test. They can confirm how long you should stay at home and can help with next steps. For more information about what to do if you test positive, click here

If you test negative, you may still have COVID-19. You can repeat the test in one to two days as directed by the test kit. You may need to get another test from a health care provider that a lab will analyze to get more accurate results. Call your provider for more details. 

As of November 3, 2021, everyone age 5 and over is eligible to receive the COVID-19 vaccine:

  • People ages 5-17 are only eligible for the Pfizer vaccine.
  • Children ages 5-11 will receive a pediatric version of the vaccine.
  • Everyone ages 5-14 must have permission from a parent or guardian.

The CDC and FDA now recommend third doses or booster doses for some people. OHA has detailed information about third/booster doses, which you can find here.

Please click on a question below to learn more.

 

What are the best places to find up-to-date information about the COVID-19 vaccine?

The Oregon Health Authority (OHA) and the Centers for Disease Control and Prevention (CDC) offer up-to-date information on the COVID-19 vaccines. You can find their public COVID-19 vaccine pages here:

You can also call 211 or TTY 711 for the latest information, or text “ORVAX” to 898211 for live text help in English or Spanish.

Am I eligible for the vaccine?

  • Everyone age 5 and over is eligible to receive the COVID-19 vaccine:
    • People ages 5-17 are only eligible for the Pfizer vaccine.
    • Children ages 5-11 will receive a pediatric version of the vaccine.
    • Everyone ages 5-14 must have permission from a parent or guardian.

The following table from the CDC shows who is currently eligible for the vaccines.

CDCVaccineTable

How do I get a vaccination?

There are multiple ways to make an appointment to receive a COVID-19 vaccine, and many locations are offering walk-in (or drive-through) vaccines without an appointment:

If you have any questions about the vaccine related to your unique health condition, please contact your provider – they know your health best.

Many people are trying to find information right now, so please understand that wait times or website load times may be longer than normal.

What should I do before and after I get the vaccine?

  • Have food and water beforehand.
  • Wear clothes that allow you to remove or pull down your sleeve, in order to get the vaccine in your upper arm.
  • Wear a face covering.
  • Bring your Member ID card with you.
  • After you receive the vaccine, you will need to wait for 30 minutes for monitoring.
  • The whole appointment should take between 30 to 60 minutes.
  • The Moderna and Pfizer vaccines are given in two doses. The first shot helps your immune system recognize the virus, and the second strengthens the immune response.
  • For those vaccines, ask about your second shot when you get the first shot.
  • The Johnson & Johnson vaccine is given in a single dose.
  • It takes time for your body to build immunity after your shot. You are considered fully vaccinated two weeks after your second dose of the Pfizer and Moderna vaccine, or two weeks after your single dose of the Johnson & Johnson vaccine.
  • The CDC and OHA have guidelines for wearing face coverings and other information for full vaccinated people: CDC | OHA

Is the vaccine safe and effective?

The FDA has fully approved the Pfizer vaccine, and has approved the Moderna and Johnson & Johnson vaccines for emergency use. These vaccines are safe and effective.

  • All COVID-19 vaccines had large-scale clinical trials. Tens of thousands of people received the vaccines during these trials — far more participants than were tested in most trials.
  • Trial participants came from a range of diverse backgrounds.
  • The FDA approved fully approved the Pfizer vaccine — and approved the Moderna and Johnson & Johnson vaccines for emergency use — after a careful review of the trial data. 
  • There were no serious safety issues found during any of the vaccine trials.
  • The vaccines currently available are Pfizer, Moderna and Johnson & Johnson.
  • Regarding the Johnson & Johnson vaccine: According to the CDC, “CDC and the U.S. Food and Drug Administration (FDA) recommend use of Johnson & Johnson’s Janssen (J&J/Janssen) COVID-19 Vaccine resume in the United States, after a temporary pause…A review of all available data this time shows that the J&J/Janssen COVID-19 Vaccine’s known and potential benefits outweigh its known and potential risks. However, women younger than 50 years old especially should be aware of the rare but increased risk of [thrombosis with thrombocytopenia syndrome…which involves blood clots with low platelets] and that there are other COVID-19 vaccine options available for which the risk has not been seen.” According to the OHA, “All three approved COVID-19 vaccines are safe and highly effective. With three vaccines now available, Oregonians should get vaccinated as soon as possible.”

Will I need a booster dose or third dose of the COVID-19 vaccine?

The CDC and FDA now recommend third doses or booster doses for some people. OHA has detailed information about third/booster doses, which you can find here. Also, please see the graphic below, from OHA:

OHA-Booster-Graphic

Where can I find other resources or information about the vaccines?

The following materials are all in PDF format, so they can be easily downloaded and/or printed.

Can I get a home test for COVID-19?

COVID-19 home tests available at no cost to you 

Home tests for COVID-19 are now available for people who have: 

  • Symptoms of COVID-19, including fever or chills, cough, shortness of breath, or loss of taste and smell. 
  • Been exposed to someone who has COVID-19.  

These tests let you take your own sample and get results in 10-15 minutes. You can get up to four tests every 30 days. 

You don’t need a prescription for most home COVID-19 tests. Go to a pharmacy in our network, show them your CareOregon Advantage Member ID card, and your home COVID-19 test will be fully covered. (To find a pharmacy in our network, click here.) The following tests are covered at no cost: 

  • BinaxNOW COVID-19 Antigen Self-Test 
  • Ellume COVID-19 Home Test 
  • IntelliSwab COVID-19 Rapid Test
  • QuickVue At-Home OTC COVID-19 Test 

Other tests require a prescription from your provider because they are more expensive (most often because they use special technology). Talk to your provider if you think you need one of these tests, which include: 

  • Lucira Check It COVID-19 Test Kit 
  • myLAB At-Home COVID-19 Test 
  • Pixel COVID-19 Test (At-Home Collection Kit) 

If you have CareOregon Advantage (Medicare) and you also have Medicaid coverage with CareOregon, these tests are covered. If you have Medicare but your Medicaid coverage is with someone else, check with your Medicaid plan.

If you have questions about home COVID-19 tests, please contact Customer Service at 888-712-3258 or TTY 711. 

If you test positive, stay home for at least 10 days and try to stay in a separate room from anyone you live with. Call your provider and tell them about your test. They can confirm how long you should stay at home and can help with next steps. For more information about what to do if you test positive, click here

If you test negative, you may still have COVID-19. You can repeat the test in one to two days as directed by the test kit. You may need to get another test from a health care provider that a lab will analyze to get more accurate results. Call your provider for more details. 

What is the Delta variant?

Information about the Delta variant: According to the CDC, the Delta variant of COVID-19 is over two times more contagious than earlier strains. Even people who have received a COVID-19 vaccine can pass the Delta variant to others. Getting a COVID-19 vaccine is still the most effective way to prevent severe illness and death.

Can I still see my normal providers for non-COVID appointments?

Yes. Keep getting the care you need.

  • Clinics are working hard to get you the care you need. Your primary care provider and the clinical teams in our network want to make sure you have access to physical, dental and mental health care and substance use treatment during the COVID-19 pandemic. Clinics are providing options including:
    • Telephone and video appointments for new clients and ongoing services.
    • In-person appointments, taking precautions to keep you and clinic staff safe.
    • For help learning the basics of technology to help you with phone and video appointments, download our short guide: English | Spanish | Chinese | Russian | Vietnamese
  • Call your primary care clinic to discuss your options. They will tell you what services are available, how you can see your provider and the best way to get care.
  • Preventive and chronic care is especially important, and clinics are prepared to serve you. Contact your clinic to determine the best way to get care.
    • Immunizations are vital, especially for kids under 2.
    • Chronic condition care is more important than ever. Call your provider to manage your diabetes, asthma, substance use treatment or other conditions.
  • For mental health and substance use treatment services, contact your clinic directly about how to get your needed supports. Many providers are holding appointments by phone or video, though some in-person visits are still available for those who need them.
  • We know this is a difficult time. You are not alone. There are mental health and substance use treatment services available to you. Call us at 888-712-3258 to learn more.
  • Dental offices are open and are taking steps to keep you and your family safe during COVID-19. Contact your dental clinic directly to find out what appointments are available. 
  • Elective procedures have resumed. 
  • You still have access to our network. None of your benefits have changed, and we are still here to ensure that your physical, dental and mental health care needs are met.

How can I help myself stay healthy during COVID-19?

What are the latest updates about pharmacies and medicine?

  • June 1, 2021 update about 90-day medication supplies
  • Mail order: If you want to have your medications sent to you by a mail-order pharmacy, you can do that. Our directory of mail-order pharmacies is available here, or give Pharmacy Customer Service a call. You can also call your local pharmacy, as they may offer home delivery service.
  • Authorizations: If you have an approved pre-authorization that expires soon, check with your provider to see if the pre-authorization can be extended.

Is transportation help still available during COVID-19?

  • Rides to appointments are still available. Drivers are taking precautions to keep you safe. Please call to ask about transportation options:
    • Ride to Care: 855-321-4899
    • TransLink: 888-518-8160
    • NW Rides: 888-793-0439

How can I get help in my language?

  • If you speak a language other than English, we can help you get access to an interpreter. For phone interpretation, call our Customer Service at 855-722-8206 and we can help connect you to an interpreter.

For helpful coronavirus facts from the Oregon Health Authority, click on your choice of language:

What is contact tracing? Will I be contacted about it?

Contact tracing helps public health officials determine who may have come into contact with someone who tested positive for COVID-19. The Oregon Health Authority (OHA) will be making contact tracing calls, and we want you to feel safe answering their calls. Your information will be treated as a confidential public health record and will not be shared with other agencies, including immigration officials. Contact tracers will ask for the following information:

  • Name, date of birth and where you live
  • If you need an interpreter for a language other than English
  • Race, ethnicity, language and disability information
  • If you have any symptoms of COVID-19
  • If you need a place to stay or have other needs to help you stay at home
  • If they can contact you to monitor your symptoms and needs

If a contact tracer can’t reach you, they’ll leave a voicemail and ask you to call back. You will NEVER be asked for your social security number, immigration status or financial information. If someone calls and asks for that information, hang up. They are not part of local or state contact tracing efforts.

Should I be worried about COVID-19 scams?

Unfortunately, some people will try to take advantage of the worry around COVID-19. Please be on the lookout for:

  • Ads for vaccines or medications that promise to heal COVID-19 or keep it away.
  • Emails that seem to be about COVID-19 that will add a virus to your computer from a link or attachment.
  • Phone calls asking for personal information.
  • People coming door to door offering testing or prescriptions.
  • Offers to let you pay to put your name on a list to get the vaccine, or to get the vaccine early.
  • Someone calling, texting or emailing promising access to the vaccine and asking you to share your personal or financial information.

If someone calls claiming to be from CareOregon and you’re not sure, hang up and call our Customer Service department. If we called you, we will have a record of the call. For more information about possible scams during this time, click here.

Where can I find more information?

The Center for Disease Control and Prevention (CDC) is monitoring the situation closely. You can learn more at cdc.gov/coronavirus/2019-ncov.

You can also call 211 or visit their website at https://covid19.211info.org/ for more general information.

OHA has posted some helpful fact sheets that can be found here:

COVID-19 fact sheet

Prevention fact sheet

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