Pharmacy Help Desk
The Pharmacy Help Desk provides resources for providers, pharmacists, pharmacy technicians and supporting staff.
During business hours (8 a.m. to 5 p.m. Monday through Friday):
503-416-4100 or toll-free 800-224-4840
After business hours: 866-325-7344
CareOregon Advantage Plus Formulary (drug list)
Prior Authorization and Step Therapy Criteria
Pharmacy policies
- CareOregon OHP Prior Authorization Use criteria (updated 10/2025)
- CareOregon Advantage Prior Authorization criteria
- CareOregon Advantage Step Therapy criteria
- CareOregon Advantage opioid policies
- Authorization Policy-Injectables/Medications Administered Under the Medical Benefit (Updated 10/2025)
- Authorization Guidelines - Injectable Drugs for Bleeding and Clotting Disorders (Updated 3/2024)
- CareOregon (OHP) and CareOregon Advantage (Medicare) - Vaccine Coverage Guide
Pharmacy forms
- Prior Authorization and Formulary Exception Request form (Medicare only)
- Prior Authorization and Formulary Exception Request form (provided by Medicare)
- Injectable Medication Administered by Provider Authorization form
- Hospice Prior Authorization form
- Part D Vaccines Administered in the Medical Office Authorization and Reimbursement form
- Hepatitis C Therapy form (OHP Only)
- Nutritional Supplement Medication Request form
- Opioid Prior Authorization form Dynamic PA (OHP only)
- Pharmacy Provider Reconsideration Request form
- Direct Reimbursement form
- Home Infusion Prior Authorization form
