Read more: Members may have trouble getting meds at some pharmacies.

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Learn more: Walgreens is now part of our pharmacy network.

Help Getting Care

Care Coordination Services

What is coordinated care?

We want you to get the very best care possible. But if you are a person living with a disability, or if you have many chronic conditions or special health needs, you might need a bit more help. That’s what Care Coordination Services are for. They can help make sure you have the extra care you need to live a healthier and more satisfying life.

Watch this video in other languages: Spanish | Chinese | Russian | Vietnamese

Care Coordination Services are here to help you get
the right care, at the right time, in the right place, with the right team.

How will Care Coordination Services help me?

Your Care Coordination team will help you get exactly what you need from your doctors, providers, specialists, community support agencies and social services. They will also help you:

  • Understand how your health plan works.
  • Find a provider who can help you with your special health care needs.
  • Get appointments with your primary care provider, mental health provider, dentist, specialists and other providers.
  • Get equipment, supplies and services that you need.


Care Coordinators work with you and your providers and help you get the most out of your health plan.

Even if you have to see many different providers or get help from many different services, the focus is always on you. Your Care Coordination team will ensure you’re connected to all the help you need.


If you have questions about your health plan benefits, call our Customer Service at 503-416-4279, toll-free at 888-712-3258 or TTY 711Our hours are: October 1 through March 31, 8 a.m. to 8 p.m. daily; and April 1 through September 30, 8 a.m. to 8 p.m., Monday-Friday.

Your participation in Care Coordination Services is completely up to you. If you decide you do not want or need these services, you can decline or discontinue them at any time. Stopping will not disrupt the care you are receiving.

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Page last updated: October 1, 2023

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