Customer service
Call us
October 1 through March 31, 8 a.m. to 8 p.m. daily
April 1 through September 30, 8 a.m. to 8 p.m. Monday-Friday
- Local: 503-416-4279
- Toll-free: 888-712-3258
- TTY: 711
Our Customer Service staff is specially trained to answer all questions on the first call. If research is needed, we'll handle it. Then, we'll get back to you quickly to make sure all your needs were met.
Secure message
Log in to the member portal to send us a secure message.
Third-Party App Vendors:
Click here to view our developers portal.
Fraud, waste, and abuse or compliance concerns
To file a report on fraud, waste or abuse, visit our EthicsPoint site.
Verify employment
Please email hrbpteam@careoregon.org. Include VOE and employee last name in the subject line. Attach your release of information form signed by the employee.
Office closure days:
1/1/2026 - New Years Day
1/19/2026 - Martin Luther King Jr. Day
5/25/2026 - Memorial Day
6/19/2026 - Juneteenth
7/4/2026 - Independence Day
9/7/2026 - Labor Day
11/26/2026 - Thanksgiving Day
11/27/2026 - Day after Thanksgiving
12/24/2026 - Christmas Eve
12/25/2026 - Christmas Day
Secure contact form
If you have questions or comments for us, please fill in the fields below. If you are requesting a reply from us, we will reply within one business day.
If your request involves a request for medication
Please use the following resources/methods to determine how best to submit your request: pharmacy and prescription drug resources.
We are unable to review requests for medication coverage submitted through the form below.
Note: If you include any type of personal health information (PHI) in your comments/questions below, you will receive a reply from us through our secure message portal, Cisco Registered Email Service. You will need to follow the directions on the reply email to log in to this portal and continue your conversation with us securely.
