October 1 – March 31: 8 a.m. to 8 p.m., seven days a week.
April 1 – September 30: 8 a.m. to 8 p.m., Monday through Friday.
- Local: 503-416-4279
- Toll-free: 888-712-3258
- TTY: 711
Our Customer Service staff is specially trained to answer all questions on the first call. If research is needed, we'll handle it. Then, we'll get back to you quickly to make sure all your needs were met.
Log in to the member portal to send us a secure message.
Third-Party App Vendors:
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Secure contact form
If you have questions or comments for us, please fill in the fields below. If you are requesting a reply from us, we will reply within one business day.
If your request involves a request for medication
Please use the following resources/methods to determine how best to submit your request: pharmacy and prescription drug resources.
We are unable to review requests for medication coverage submitted through the form below.
Note: If you include any type of personal health information (PHI) in your comments/questions below, you will receive a reply from us through our secure message portal, Cisco Registered Email Service. You will need to follow the directions on the reply email to log in to this portal and continue your conversation with us securely.